Return Policy
Effective Date: [Date]
At [Brand Name], we want you to love your jewelry as much as we loved creating it. If you’re not completely satisfied, we’re here to help with a smooth and transparent return process.
1. Eligibility for Returns
To qualify for a return:
• Items must be returned within 14 days of delivery.
• Items must be unused, unworn, and in their original packaging.
• Personalized or custom-made items cannot be returned unless they are defective or damaged.
2. Non-Returnable Items
• Personalized or engraved items.
• Earrings (for hygiene reasons).
• Gift cards.
• Sale or clearance items (if marked “final sale”).
3. How to Initiate a Return
To start a return, please follow these steps:
1. Contact Us at [Your Email Address] with your order number and reason for return.
2. Wait for our confirmation and return instructions.
3. Ship the item back to us in its original condition.
4. Refunds
• Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
• If approved, refunds will be issued to your original payment method within 10 business days.
• Shipping costs are non-refundable.
5. Exchanges
If you need to exchange an item for a different size or style:
• Contact us at [Your Email Address].
• Exchanges are processed once we receive the original item.
6. Damaged or Defective Items
We take pride in the quality of our jewelry. If you receive a damaged or defective item:
• Contact us immediately at [Your Email Address] with photos of the issue.
• We will replace the item or issue a refund at no additional cost.
7. Return Shipping
• Customers are responsible for return shipping costs, except in cases of damaged or defective items.
• We recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item.
8. Late or Missing Refunds
If you haven’t received your refund after the stated processing time:
1. Check your bank account again.
2. Contact your credit card company or bank—it may take additional time before your refund is posted.
3. If you’ve done all of the above and still have not received your refund, please contact us at [Your Email Address].
Contact Us
If you have any questions about our return policy, please reach out to us:
• Email: [Your Email Address]
At [Brand Name], we want you to love your jewelry as much as we loved creating it. If you’re not completely satisfied, we’re here to help with a smooth and transparent return process.
1. Eligibility for Returns
To qualify for a return:
• Items must be returned within 14 days of delivery.
• Items must be unused, unworn, and in their original packaging.
• Personalized or custom-made items cannot be returned unless they are defective or damaged.
2. Non-Returnable Items
• Personalized or engraved items.
• Earrings (for hygiene reasons).
• Gift cards.
• Sale or clearance items (if marked “final sale”).
3. How to Initiate a Return
To start a return, please follow these steps:
1. Contact Us at [Your Email Address] with your order number and reason for return.
2. Wait for our confirmation and return instructions.
3. Ship the item back to us in its original condition.
4. Refunds
• Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
• If approved, refunds will be issued to your original payment method within 10 business days.
• Shipping costs are non-refundable.
5. Exchanges
If you need to exchange an item for a different size or style:
• Contact us at [Your Email Address].
• Exchanges are processed once we receive the original item.
6. Damaged or Defective Items
We take pride in the quality of our jewelry. If you receive a damaged or defective item:
• Contact us immediately at [Your Email Address] with photos of the issue.
• We will replace the item or issue a refund at no additional cost.
7. Return Shipping
• Customers are responsible for return shipping costs, except in cases of damaged or defective items.
• We recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item.
8. Late or Missing Refunds
If you haven’t received your refund after the stated processing time:
1. Check your bank account again.
2. Contact your credit card company or bank—it may take additional time before your refund is posted.
3. If you’ve done all of the above and still have not received your refund, please contact us at [Your Email Address].
Contact Us
If you have any questions about our return policy, please reach out to us:
• Email: [Your Email Address]