Shipping
At Étoile Jewellery, we are committed to delivering your jewelry with the utmost care and precision. Here’s a detailed breakdown of our shipping process to ensure your order arrives in perfect condition and on time.
1. Order Confirmation
Once your order is placed, you’ll receive an email confirmation with all the details of your purchase. This step allows us to verify your order and begin preparing it for shipment. If you need to make any changes, please contact us within 24 hours of placing your order.
2. Quality Assurance
Every piece of jewelry is carefully inspected by our quality control team to ensure it meets our high standards. Whether it’s a delicate necklace, a sparkling ring, or a timeless bracelet, we take the time to confirm its condition before packaging.
3. Secure Packaging
To protect your jewelry during transit, we use secure and elegant packaging. Each item is placed in a premium jewelry box, followed by an outer layer of protective materials to prevent damage. Your order will also include care instructions and, if applicable, a certificate of authenticity.
4. Shipping Methods
We offer multiple shipping options to cater to your needs:
- Standard Shipping: Delivered within [X] business days.
- Express Shipping: Delivered within [Y] business days for those who need their jewelry faster.
- International Shipping: Available to select countries, with delivery times varying by destination.
Tracking information will be provided once your order is shipped, allowing you to monitor its journey.
5. Estimated Delivery Time
Delivery times depend on your location and the shipping option selected. Below are typical delivery estimates:
- Domestic Standard: [X-Y] business days
- Domestic Express: [Y-Z] business days
- International: [Z-W] business days (customs clearance may cause slight delays)
6. Customs and Duties
For international orders, customs duties and taxes may apply, depending on your country’s regulations. These fees are not included in the purchase price and are the responsibility of the customer. We recommend checking your local customs policies before placing an order.
7. Tracking Your Order
Once your order is shipped, you’ll receive a confirmation email with a tracking number. Use this number to follow your package’s progress directly on the courier’s website.
8. Lost or Delayed Shipments
While we do our best to ensure timely delivery, unforeseen delays may occur. If your order is delayed or lost in transit, please contact our customer support team at [Customer Support Email]. We’ll work with the courier to resolve the issue as quickly as possible.
9. Returns and Exchanges
If for any reason you’re not satisfied with your purchase, we offer a hassle-free return and exchange policy. Please visit our [Returns and Exchanges] page for more details.
Contact Us
If you have any questions or concerns about your shipment, feel free to reach out to us at [Customer Support Email or Phone Number]. Our team is here to assist you and ensure a seamless experience.
We take pride in delivering not just jewelry but a memorable unboxing experience. Thank you for choosing [Your Brand Name]—your satisfaction is our priority!